g1971's Privacy Policy

g1971 places the highest importance on the privacy of its users. We believe that each user's personal information is their own asset, and it is our responsibility to ensure that information is properly protected. This privacy policy describes in detail what information we collect, the purposes for which it is used, whether any information is shared with third parties, and the steps we take to keep your information secure.

g1971 is a safe and reliable online gaming platform. We use SSL encryption and advanced security technology to keep your information protected. This policy applies to the g1971 website, application, and all of our digital services.

1.1 — Information provided directly by you

When you open an account on g1971, log in, make a deposit, or contact our support team, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID card or other identity document details (for identity verification)
• Payment-related information — such as bKash, Nagad, or Rocket account numbers
• Content of messages you send via support chat or email

1.2 — Automatically collected information

When you use our platform, certain information is collected automatically through technical means. This includes:

• IP address and device identifier information
• Browser type, operating system, and device model
• Log data relating to which pages were viewed on the platform and for how long
• Session information collected through cookies and similar tracking technologies
• Referral source — where you came from before arriving at our site

This information is used to improve platform performance and ensure security.

1.3 — Transaction and gaming information

Records of all financial transactions linked to your account — deposits, withdrawals, and bonus usage — are stored securely. In addition, gaming history, bet amounts, and outcome data are also recorded in our system. This information is used to provide services in line with responsible gaming policy and to help prevent potential fraud.

g1971 uses collected information only for lawful and specific purposes. The main purposes are outlined below:

1. Account management: Information is needed to create, verify, and manage your account. This includes age verification and identity confirmation.
2. Transaction processing: Payment information is used to complete deposits and withdrawals via bKash, Nagad, and Rocket.
3. Customer support: Your information is needed to resolve your issues through 24/7 live chat and email support.
4. Security and fraud prevention: Information is analysed to detect unusual activity and keep your account secure.
5. Service improvement: User experience is analysed to further improve g1971's platform and services.
6. Responsible gaming: If a user's gaming behaviour shows a concerning pattern, responsible gaming support is provided.
7. Legal obligations: Records required to comply with applicable laws and regulations are retained.

3.1 — What cookies are and how we use them

Cookies are small data files stored in your browser. g1971 uses cookies for the following purposes:

• Essential cookies: To keep login sessions active and run the platform's core functions.
• Functional cookies: To remember language preferences and other personal settings.
• Analytics cookies: To understand which pages are used most and to improve the overall service.

3.2 — Cookie controls

You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may cause some core features of g1971, such as login sessions, to stop working properly. You can find instructions on how to change your browser's cookie settings in your browser's help section.

g1971 never sells your personal information. However, for the purpose of operating our services, information may be shared in the following limited cases:

• Payment processors: The minimum information necessary to complete transactions via bKash, Nagad, and Rocket is shared with these providers. This information is used solely to verify the specific transaction.
• Technology service providers: Partner organisations that manage server hosting, cybersecurity, and technology infrastructure may access information — but only to perform their specific functions and under confidentiality agreements.
• Game software providers: When playing games from developers such as Pragmatic Play, Spribe, PG Soft, and JILI on the platform, relevant technical data may be transmitted to their systems, but not personal identity information.
• Legal requirements: Where disclosure of information is legally required based on a court order or a lawful request from a law enforcement agency, we comply.

5.1 — How long data is kept

g1971 retains your personal information only for as long as it is needed. The general policy is:

• Account information: for as long as the account is active and for a defined period after closure as required by legal obligations.
• Transaction records: retained for the period required under financial regulations.
• Support communication history: for a reasonable period to help improve customer service quality.
• Technical logs: generally short-term — for the period needed for security monitoring.

5.2 — What happens when an account is closed

If you wish to close your account, please contact our support team. After account closure, some information may be retained for a defined period due to legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.

As a user of g1971, you have certain important rights over your own personal information:

• Right to access: You may request a copy of the information we hold about you at any time.
• Right to rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to erasure: Subject to legal and regulatory obligations, you may request that your information be deleted.
• Right to object: You have the right to object to your information being used for specific purposes.
• Data portability: You may request your information in a commonly used, machine-readable format.

To exercise these rights, please contact our support team. We will endeavour to respond to your request within a reasonable time.

g1971 strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors. Age is verified during the account registration process, and if evidence is found that a user opened an account using a false age, that account is immediately closed and the collected information is deleted.

If you become aware that a minor is using our platform or has provided personal information, please notify us immediately at [email protected].

g1971 may update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• By displaying a relevant notice on the platform
• By sending a message to your registered email address
• By updating the "Last updated" date at the top of this page

Continued use of g1971 after the updated policy takes effect will be considered acceptance of the new policy. We therefore recommend that you review this page regularly.

9.1 — Relationship with other policies

This privacy policy should be read alongside g1971's Terms and Conditions and Responsible Gaming Policy. Together, both documents form our complete user protection framework. In the event of any conflict, legal obligations will take precedence.